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Video Recording

Educational Session

Quality

Think Like a Detective: Investigating Quality Issues with Root Cause Analysis (RCA) Tools

AM25-ST-13-L - Think Like a Detective: Investigating Quality Issues with Root Cause Analysis (RCA) Tools

Saturday, October 25, 2025
10:45 AM - 12:15 PM  PT
Room: SDCC 33
CE: 1.5 CME (AMA Physician Credit) / 1.5 CE (Non-Physician Credit)
Assessor Sessions CABP Eligible
When things go wrong in transfusion medicine and biotherapies, how do you uncover the true cause and implement lasting improvements? Root Cause Analysis (RCA) and quality tools are the cornerstones of effective problem-solving, helping professionals move beyond surface-level fixes to meaningful, data-driven corrective actions.
Join us for an interactive and practical session designed to equip you with the skills to identify, analyze, and resolve issues using RCA and the seven key quality tools. Learn how to apply these techniques in real-world scenarios to drive process improvement, enhance safety, and ensure compliance. Don’t just fix problems—eliminate them at the source! Walk away with actionable strategies to enhance efficiency, improve patient safety, and create a culture of continuous improvement in your organization.

Learning Objectives:

  • Describe the fundamentals of RCA and its role in quality management.
  • Identify the underlying causes of errors and deviations in blood and biotherapy processes.
  • Apply the RCA process to uncover and correct issues at their source, including metric development and tracking.
  • Describe the seven essential quality tools and their applications in transfusion medicine.
  • Develop corrective actions, process improvements, and follow-up audits for long-term success.